前台接待

职位描述

？ Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

？ 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。

？ Registers and rooms all arrivals according to established procedures

？ 按照既定工作程序为所有来客登记并安排房间。

？ Maintains intimate knowledge of departmental standards and procedures

？ 熟知部门标准工作程序。

？ Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

？ 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。

？ Maintains cashier float and ensures acc…