实习生-前厅部 Trainee-FO

岗位职责：
Operational
营运管理
 Reports complaints or problems to Lead Host – Front Office/ Assistant Manager – Front Office if no immediate solution can be found.
遇到客人的投诉或问题，如果不能马上找到解决办法，则汇报给前厅部领班/前厅部副理。
 Ensures that guests receive a speedy and efficient check in/ out.
确保客人得到快速、高效、准确的入住登记和结帐离店服务。
 Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance.
确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。
 Ensures that the guests’ bill are presented and collected accordingly.
确保提供给客人的帐单是正确的，以及收款也是正确的。
 Ensu…